6-160
160 | Solving Problems
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Problem Solution
Your print has incorrect
margins.
◗ Check the page size or paper size settings in your application. Make sure they
are within the printer’s printable area.
◗ Make sure the Paper Size and Borderless settings in your printer software are
correct for the paper you’re using.
◗ Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the
paper.
◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu may be
incorrect. For best results, set the margin to 3 mm.
◗ Make sure your paper is stored correctly so that it doesn’t expand or contract
during use. For borderless printing, make sure you use only the recommended
paper.
Your image is inverted. ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software.
See page 85 (Mac OS X) or page 113 (Windows) for instructions.
Blank paper is printed. ◗ Make sure your software is installed correctly and the printer is selected.
◗ Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
◗ Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print
appears to shift.
◗ Align the print head as described on page 132.
The back of your print is
soiled.
◗ Make sure PAPER SIZE CHECK is on in the PRINTER SETUP menu.
Otherwise, the printer may print beyond the edge of the paper and soil the
inside of the printer.
The printer continues to
feed paper after you have
cancelled a job.
◗ Press the
Pause button on the printer to clear any print job data in the
printer’s buffer. Then press and hold the Pause button to reset the printer.
Make sure the paper source is set correctly.
Roll paper cannot be cut,
or is not cut cleanly.
◗ The paper cutter blade may be dull. Follow the instructions on page 138 to
replace the blade.
◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with a
matte knife. See page 49 for a list of media that cannot be used with the cutter.
◗ Make sure appears on the LCD display. If not, press the
l Paper Source
button to select this setting.
Color ink runs out too
quickly, even when using
the Advanced B&W mode
◗ Ink for all colors is normally consumed during head cleaning. You can save ink
by cleaning the heads for each pair of colors separately. Use the Maintenance
menu to select CLEAN EACH COLOR, then select the colors.
