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Vanguard Multiport 4520CP Controller User’s Guide 6-7
Calling for Support
7. To reset all errors and statistics for all ports, enter:
system# ./mset <device_name> -statsreset
To report error statistics and reset all errors and statistics per port, you
could have entered the following in Step 3:
system# ./mset <device_name> -statsr
mset Error Message
cannot open device
The device specified in the message line cannot be opened by mset. This could be
due to permissions on the device, or the driver is not loaded, or that device actually
doesn’t even exist. This could also mean that the device name is not specified prop-
erly.
Calling for Support
If you need to call Aurora Technologies’ technical support for help, make sure that
you have completed the following checklist:
Support Call Checklist
1. Serial Number: ______________________
(found in the back of this manual, on the hardware, and on the shipping con-
tainer)
2. CompactPCI-based system model number: ______________________
3. Solaris version: ______________________
4. List all peripherals connected to the Vanguard Multiport card.
5. Vanguard Multiport software driver version: _____________
(The version number is printed on the driver software media and is displayed
when installation is completed.)
6. List the cable pinout description.
7. Verify the type of cables used. (modem, null-modem, etc.)
Telephone support is available Monday through Friday, 8:30AM to 6:00PM Eastern
Time.