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Reference 43
Troubleshooting
Your board is a complex electronic device and can only be
repaired by authorized technical personnel with special
equipment. Do not attempt to change or repair any parts of this
product as doing so will void your warranty.
If you experience a problem using the FireGL card, check the
following sections for advice on how to solve your problem.
Technical
Support and
FAQs
You may find information on Technical Support, as well as
Frequently Asked Questions (FAQ) and their answers at
the web sites of ATI Inc. Go to
www.ati.com and select
CUSTOMER CARE for BUILT BY ATI products.
No image
appears on
display
• Make sure that the FireGL card is firmly seated and
lined up properly in its AGP Pro slot, and that the
monitor cable is firmly and correctly connected to the
card. For more information, please refer to Installing
the Hardware on page 8.
• Make sure that your computer and monitor are
plugged into electrical outlets and receiving power.
• Is the monitor turned on and receiving power?.
Screen image
defects appear
• Check if your monitor supports the resolution,
horizontal (kHz) and vertical (Hz) refresh rates as
required by the graphics card.
• Check for your current resolution, refresh rate, and
color depth settings in the Settings and Monitor tabs
of the Display Properties.
Warning! Be sure that both video card and monitor
support resolution and refresh rates you select.
Incompatible resolution/refresh rate selection may result
in monitor damage. Refer to your monitor's
documentation for recommended resolutions and refresh
rates.