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Chapter 11 Troubleshooting (10/100Base-T)
Printing Related
The job goes to the queue but nothing prints
If nothing is printing, make sure you have a connection to the LineJet Print
Server first. See the PSERVER or RPRINTER sections above if you are
having connection-related problems. Otherwise, consider these points when
trying to solve printing problems in a Novell environment:
• Does the job leave the queue, or is it stuck there indefinitely? If it leaves
properly, the problem points to the actual printing mechanism on your
Novell system (e.g., CAPTURE, NPRINT, etc.); to the print job format; or
to the printer itself. Otherwise, review the configuration steps you have
already followed.
• Have you confirmed that you can print from the LineJet Print Server to the
printer ignoring the Novell setup altogether? Please see
start fox|
tts|loopb prn
on page 233 for a good test.
• Is anything happening on the printer when the print job is sent?
Sometimes, the print job may have arrived at the printer but can be
waiting for a manual form feed. If this is the case, please see “Set
Commands” on page 223 for information on trailer strings.
• Is the printing mechanism you are using (e.g., CAPTURE, NPRINT, etc.)
configured to service the appropriate queue?
• Is the LineJet Print Server configured as the queue’s “Currently Attached
Server”? If not, make sure you have associated the queue and the printer.
See “Novell Host Configuration” on page 186.
• Is there a hold on the print job? If you select the job from PCONSOLE’s
CURRENT PRINT JOB ENTRIES, change the User Hold or Operator
Hold to “No.”
• If you look in PCONSOLE’s CURRENT QUEUE STATUS within the
PRINT QUEUE INFORMATION menu, is the server configured to service
entries in this queue? It is possible to turn servicing off here.
If you have followed the suggestions above and are still having printing
problems, try rebooting the LineJet Print Server. Then either review every
step you took when configuring the LineJet Print Server, or try re-doing the
setup, paying special attention to each step explained in “Novell Host
Configuration” on page 186.
The job prints incorrectly
This category can be broken down into several sub-categories such as lost
characters, garbled data, extra banner pages, or blank pages at the end of the
job. However, the reason for these mishaps can generally be traced to the
printing mechanism used on your Novell system. These points should be
considered when configuring your print method (e.g., CAPTURE, NPRINT,
etc.):
• Did you include the “No Tabs” option?
• Did you specify “No Banner” with PostScript printers?
