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Support
Before requesting service
The system does not function properly.
Slide the POWER/HOLD switch up and hold it for at least
three seconds until the PO
WER indicator turns off. After
the system is completely turned off, turn it on again.
If the PSP
® system is brought directly from a cold location
to a warm one, moisture may condense inside the system.
Should this occur, the system may not operate properly.
Turn off and unplug the system, and then leave it unused
for several hours. If the system still does not operate
properly, contact SCEA Consumer Services (
back
cover) for assistance.
The date and time are reset.
If the system is left unused after the battery charge runs out,
the system date and time settings may be reset. F
ollow the
on-screen instructions to set the time and date.
The PSP® system is not recognized by the PC when
connected using a USB cable.
Check that your PSP
® system is set to USB mode. If it is
not, select
(Settings) (USB Connection).
Check that an operating system that supports USB mass
storage class is installed in your PC in use.
When using a USB hub or other devices, depending on the
operating en
vironment of the PC, the system may not be
recognized by the PC. Try connecting the system directly to
the PC using a USB cable.
If
(System Settings) [USB Charge] is set to [On],
the device may not be recognized.
The connected USB device is not recognized by the PSP®
system.
Check that the multi-use connector on the bottom of the
system is clean. Try wiping it with a soft, dry cloth.
You forgot your password.
If you restore default settings under
(System Settings)
[Restore Default Settings], the system password will be
reset to "0000". For details, refer to the online user’s guide
(
page 7).
Note that if you restore default settings, settings you have
adjusted for options other than the system password will
also be cleared. Once cleared, these custom settings cannot
be restored by the system.
The analog stick does not function properly.
At a scene where the symptoms appear, mo
ve the analog
stick in a circular motion to help you determine the
optimum operating range.