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Before requesting service
The volume does not turn up.
If
(Sound Settings) [AVLS] is set to [On], the
maximum volume level is restricted.
When video is set to output to a
TV
, use the TV’s volume
controls to adjust the volume. The volume cannot be
changed using the PSP
® system’s volume buttons.
The headphones do not emit sound or the sound contains
noise.
Check that the headphones are fully inserted.
The PSP® system’s internal microphone does not pick up
sound.
When a headset (sold separately) is connected, the PSP
®
system receives sound through the headset’s microphone.
The internal microphone is not used.
Memory Stick Micro
™
The Memory Stick Micro
™
media cannot be inserted.
Set the Memory Stick Micro
™
media in the proper direction
when inserting (
page 19).
Check that media of a type that can be used with this model
of the PSP
® system is inserted. For details, see "Compatible
media"(
page 57).
The system does not recognize the Memory Stick Micro
™
media.
If Memory Stick Micro
™
media is formatted using a PC, it
may not be recognized by the PSP
® system. If this happens,
copy any data you want to keep on the PC, and then go to
(System Settings) [Format Memory Stick
™
] and
reformat the media.
Check that the Memory Stick Micro
™
media is properly
inserted. Try taking out the Memory Stick Micro
™
media
and reinserting it.
The system can’t save or load data.
There may be a problem with the Memory Stick Micro
™
media. Try using another Memory Stick Micro
™
media, if
available.
Video
Videos do not play.
Some types of data may not be able to be played.
The system does not recognize a video file.
Video data of types that are not compatible with the PSP
®
system will not be recognized.
If the file name or folder name is changed, or if the file or
folder is mo
ved to another location using a PC, the system
may not recognize it.