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Support
Before requesting service
Before requesting service
Go through this section if you experience difficulty in
operating the PSP® system. For additional
troubleshooting information, visit
www.us.playstation.com/support. Should any problem
persist, contact SCEA Consumer Services ( back
cover) for assistance.
Power, battery and charging issues
The PSP® system does not turn on.
The battery charge may ha
ve run out. Charge the battery.
The battery does not charge, or does not fully recharge.
When using the A
C adaptor to charge the battery, check the
following:
– The
AC power cord is fully inserted into the AC adaptor
and the electrical outlet.
– The USB cable is fully inserted into the system and the
A
C adaptor.
– The correct
AC adaptor for this product is being used.
When using a USB de
vice connected to the system to
char
ge the battery, check or make note of the following:
– The USB cable is fully inserted into the system and the
USB de
vice.
– The USB de
vice is turned on.
– The system is set to USB mode. If [USB Mode] is not
displayed on the screen, select
(Settings)
(USB Connection).
– Some USB de
vices cannot be used to charge the battery.
For details, see "Charging methods" (
page 22).
– During gameplay and other operations, the battery cannot
be charged using a USB device.
The battery may not charge ef
ficiently or charging may take
longer depending on the usage conditions and
environmental factors. For details, see "Information about
the battery charge" (
page 21).
Check that the multi-use connector on the bottom of the
system is free of dust. In addition, check that the AC
adaptor and USB cable connectors are clean. If the
connectors are dirty, wipe them with a soft, dry cloth.
The battery charge doesn’t last long.
The charge may run out sooner depending on the storage
method, usage conditions or en
vironment factors. For
details, see "Information about the battery charge" (
page 21).
The PSP® system is misshapen.
The battery inside the PSP
® system may bulge as the
battery ages. Contact SCEA Consumer Services (
back
cover) for assistance.