Filter
Top Products
19
Before requesting service
Troubleshooting
US
The system does not recognize the image data.
, Check that the data is saved in the correct folder on the Memory
Stick Duo™. For details, refer to the user's guide ( page 6).
, If the file or folder name on the Memory Stick Duo™ is changed,
or if the file or folder is moved to another location using a PC, the
system may not recognize it.
, Images that are not compatible with the PSP® system will not be
recognized.
A folder on a Memory Stick Duo™ cannot be deleted.
, If there is non-image data in the folder, the folder cannot be
deleted.
A connection to the network cannot be established.
, Check that the WLAN switch on the left side of the system is
turned on.
, If "WLAN Power Save" under (Power Save Settings) is set to
"On", you may not be able to transmit data correctly.
, There may be too much distance between the system and the
access point or the system and the other player.
, Check that the network settings are correct. Refer to the
instructions supplied with the network equipment and by your
Internet service provider to make the correct network settings.
, Depending on the access point setting, you may need to enter the
system's MAC address. You can check the MAC address under
(System Settings) "System Information".
, When communicating with another system in ad hoc mode, both
systems must be set to the same channel. You can check the
currently set channel under (Network Settings) "Ad Hoc
Mode".
The Web page won't display properly.
, Some Web pages may not display properly.
There is no sound, or the sound quality from the
headphones is poor.
, Check that the headphones are fully inserted into the system.
, Check that the headset connector and the headphone plug are
clean. If not, wipe them with a dry, soft cloth.
, See also "There is no sound." ( page 17).
The remote control does not work.
, Check that the headphones are fully inserted in the system.
, Check that the remote control is not in hold mode. If it is, clear
hold mode.
The system or AC adaptor is warm.
, During use, the system or AC adaptor may become warm. This is
not a malfunction.
The system is turned on, but does not operate.
, Check that the system is not in hold mode. If it is, slide the power/
hold switch up to clear hold mode.
, Try sliding the power/hold switch up and holding until the power
indicator turns off. The system will be completely turned off. Then
turn on the system again.
Network
Headphones with remote control
Other issues