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Before requesting service
, Check that the Memory Stick Duo™ connector is clean. If not, the
data may not load properly. Wipe the connector with a cotton
swab.
The system can't save or load data.
, Check that there is sufficient free space on the Memory Stick
Duo™ to save data.
, There may be a problem with the Memory Stick Duo™. Try using
another Memory Stick Duo™, if available.
The UMD™VIDEO does not operate.
, If the playback conditions have been set by the software
developer, the UMD™VIDEO may not play as described in this
manual.
Videos do not play.
, Depending on the bit rate, certain videos may not be playable on
the system. Check that the video files were converted at a bit rate
of 768 kbps or lower.
The system does not recognize a video data item.
, Video data of types that are not compatible with the system will
not be recognized.
, If the file or folder name on the Memory Stick Duo™ is changed,
or if the file or folder is moved to another location using a PC, the
system may not recognize it.
Music does not play.
, Tracks with an expiration date or a limited number of playing
times may not be playable on the system.
, In some cases, copyright-protected music data cannot be played.
Tracks from other groups do not play.
, Check that the Group Mode feature is turned off. When turned on,
tracks from only one group can be played.
The system does not recognize music data.
, Check that the music data is saved in the correct folder on the
Memory Stick Duo™. For details, refer to the user's guide
( page 6).
, Music data of types that are not compatible with the system will
not be recognized.
A group on a Memory Stick Duo™ cannot be deleted.
, If there is non-music data in the group, the group cannot be
deleted.
Images do not display.
, Depending on the image data size, certain images are not
viewable.
, If images are edited using a PC, they may not be viewable.
Video
Music
Photo