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Before requesting service
Troubleshooting
US
Black or continuously lit pixels on the screen do not
disappear.
, LCD screens are made with highly precise technology, but in some
cases, black (dark) pixels or continuously lit pixels may appear on
the screen. This is not a system malfunction. For details, see
"Precautions" ( page 7).
The color of the screen does not look right.
, If "Theme" under (Theme Settings) is set to "Original", the
background color will automatically change at the beginning of
each month.
There is no sound.
, Check that the volume is not set to zero. Try raising the volume.
, Check that the mute setting is not on. Press the sound button on the
system front to clear the mute setting.
, When headphones are connected, no sound is output from the
system speakers.
, See also "There is no sound, or the sound quality from the
headphones is poor." ( page 19).
The volume does not turn up.
, If "AVLS" under (Sound Settings) is set to "On", the
maximum volume level is restricted.
Sound quality is poor.
, If the system is used in an area where there are vibrations, or if it
is near strong magnetic objects such as a television, the sound may
be distorted and there may be increased background noise. Try
moving the system to a different location.
The system does not recognize the UMD™.
, Check that the UMD™ is properly inserted (label is facing the
system rear, etc.). Try taking out the UMD™ and reinserting it.
, Check that the UMD™ recorded surface is clean. If not, wipe it
gently with a soft cloth.
The UMD™ doesn't play properly.
, If moisture condensation occurs, remove the UMD™ from the
system and do not use the system for several hours until the
condensation evaporates.
Upon starting a UMD™, a message recommending an
update is displayed.
, Update the system software. For details on updates, refer to the
Quick Reference booklet supplied with the system.
The Memory Stick Duo™ cannot be inserted.
, Set the Memory Stick Duo™ in the proper direction when
inserting.
The system does not recognize the Memory Stick Duo™.
, If Memory Stick Duo™ media is formatted using a PC, it may not
be recognized by the PSP® system. If this happens, copy any data
you want to keep on the PC, and then go to (System Settings)
"Format Memory Stick™" and re-format.
, Check that the Memory Stick Duo™ is properly inserted. Try
taking out the Memory Stick Duo™ and reinserting it.
Sound
UMD™
Memory Stick Duo™