Nintendo TWLSSBA Video Game Console User Manual


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Support and Troubleshooting
91
Support and Troubleshooting
92
Troubleshooting (cont.)
I can’t recharge the Nintendo DSi battery pack / The recharge indicator LED is not lit
•AreyouusingaNintendoDSiACAdapter?
Use the Nintendo DSi AC Adapter
  [WAP-002(USA)].
•IstheNintendoDSiACAdapterrmlyinserted
 intothesystemandanelectricaloutlet?
Plug it in rmly.
•Isthebatterypackbeingchargedinalocationwithanambienttemperaturebetween41°and95°
 Fahrenheit(5-35°Celsius)?
 Chargethebatterypackinalocationwithanambienttemperaturebetween41°and95°Fahrenheit
  (5-35°Celsius).Youmaynotbeabletorechargethebatterypackinalocationoutsideofthis
temperature range.
•IstherechargeindicatorLEDlit?
If the recharge indicator LED is blinking, there is a chance that the Nintendo DSi Battery Pack
is not connected properly. Make sure that the Nintendo DSi Battery Pack is connected properly.
I charged the Nintendo DSi battery pack, but I can’t play for long periods
of time / It takes a long time to charge the Nintendo DSi battery pack
•Areyouplayingagameorrechargingthebatterypackinalocationwithanambienttemperatureless
 than41°Fahrenheit(5°C)?
In environments with a temperature less than 41 degrees Fahrenheit, you can no longer play
games for long periods of time, and the battery pack will take longer than usual to recharge.
I can’t use the Touch Screen / The Touch Screen does not respond properly
•HavepositionsontheTouchScreenshifted?
If positions have begun to shift, use the Touch Screen item in
System Settings to correct them.
NOTE:YoucanalsogotoTouchScreenCalibrationbyholdingdown
the L, R, and START Buttons while turning on the power.
•HaveyouattachedacommerciallyavailableprotectivesheetontheTouchScreen?
If you have applied a commercially available protective sheet to your Touch Screen, refer to its
instruction manual and be sure it has been applied correctly before attempting to calibrate
the Touch Screen.
Blinking
Blinking recharge
indicator LED
Check the Nintendo
DSi battery pack
My SD Memory Card is not responding
•HastheSDMemoryCardbeencorrectlyinsertedintothesystem?
Firmly insert the SD Memory Card until it clicks into place in the SD Card slot on the side
of the system.
•IstheSDMemoryCardbroken?
Use a PC or digital camera to conrm that you can correctly see les on the SD Memory Card.
•AretheresavedphotosthatcanbedisplayedusingNintendoDSiCamera?
Nintendo DSi Camera can only display photos taken on the Nintendo DSi
system. Photos taken by a digital camera or cellular phone will not
be displayed.
•AretheresavedlesthatcanbeplayedbackusingNintendoDSiSound?
Nintendo DSi Sound can play AAC les with a le extension of .m4a, .mp4, and .3gp. Non-AAC
audioles(suchasMP3les)cannotbeplayedback.
Nintendo DSi Camera continues to ask for a photo of my face, but does not respond
 Thisoccurswhenyourfacecannotbeproperlyrecognized.Movetoawell-litarea,andturnyour
face in a direction that allows it to be entirely captured on-screen. The following factors may also
aect face recognition.
•Theambientbrightnessandlighting
•Haircut(whenhaircoverstheface,forinstance)
•Hairandeyebrowcolor
•Sheenonthefaceandhead
•Abeard’sshape,color,andthickness
•Glassesandjewelryonthefaceandhead
My eyes and mouth are not being recognized correctly by Nintendo DSi Camera
Individual dierences and the surrounding environment may prevent face recognition from
workingproperly.Ifthepositionofyoureyesandmoutharenotrecognizedcorrectly,movetoa 
well-lit area and turn your face in a direction that allows it to be captured well on-screen. Conrm
this along with the aforementioned factors.
Images taken by the camera have strange colors
Try taking a picture of something else. If colors are still strange, please visit support.nintendo.com or
contact Nintendo Customer Service at 1-800-255-3700.
Ican’texchangephotosorframeswithNintendoDSiCamera
•AreParentalControlssettorestricttheexchangeofphotodata?
Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the
ParentalControlsitemthatrestrictsthewirelesstransmissionofphotodata.(Seepage95.)
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