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Troubleshooting
Troubleshooting
Batteries and battery charging
Cannot charge or recharging takes a long time.
Are you using the correct charging
equipment?
• Wii U GamePad – use the Wii U GamePad AC adapter,
Model No. WUP-011(USA).
• WiiU Pro Controller - use the WiiU Pro Controller
USB Cable, Model No. WUP-018.
Is the AC adapter plug or USB
cable fully inserted?
NOTE: You can only charge the
Wii U Pro Controller when the
Wii U console is turned on.
• Wii U GamePad – remove the AC adapter for two min-
utes, then reinsert it into the AC adapter connector on
the controller or charging stand and into the power
outlet, and try recharging again (p� 18).
• WiiU Pro Controller – remove the USB cable, wait a
few seconds, then reinsert it and try recharging again
(p� 20).
Are you charging at an ambient
temperature of 50°-95°F (10°-
35°C)?
Charge within the recommended temperature range of
50°-95°F (10°-35°C). Battery charging can be adversely
affected by extremes of temperature.
Is the battery LED blinking or-
ange?
Make sure that the battery is properly connected - see
the section on Battery Replacement (p� 42). If the LED
is still blinking during the charging procedure, contact
Nintendo Customer Service.
Battery charge doesn't last long and/or recharging takes a long time.
Are you playing or charging at an
ambient temperature below 50°F
(10°C)?
Usage time may be reduced and recharge time may be
increased when temperatures are below 50°F (10°C). For
best results, use the system within the recommended
temperature range of 50°-95°F (10°-35°C).
Are you using an old battery? Over time and repeated charging, battery performance
will gradually decrease. If the usage time has gotten
noticeably shorter, the battery may need to be replaced
(p� 42).
The battery appears slightly swollen.
Due to the nature of lithium-ion batteries, repeated charging and use over time can cause the
battery pack to swell. If the battery pack is swollen and battery duration doesn’t last very long,
it should be replaced (p� 42).
If the battery leaks fluid or is exposed to moisture, see the Battery Leakage warning in Health
and Safety Information (p� 4) and contact Nintendo Customer Service for repair information.
TV screen display and audio
The TV screen doesn't display anything, or there is no sound.
Has the TV input been
correctly set?
Press the input button on the TV several times to switch
between inputs until the WiiU screen appears.
• If you are using an HDMI cable, it might take some
time until an image is displayed on the TV screen,
depending on your TV model. Wait a short time after
switching the input.
Are the connection method and
resolution configured correctly?
Check the configuration in System Settings on the
WiiU Menu, TV, for your cable and TV combination.
Are you using any accessories not
licensed by Nintendo or not de-
signed for use with the Wii U sys-
tem?
Remove any unlicensed or incompatible components or
accessories from your system.
Wii U GamePad screen
The Wii U GamePad screen doesn’t display anything.
Is the Wii U GamePad battery LED
slowly blinking blue?
If the LED is blinking blue, the screen has been turned
off. Press one of the buttons (other than the POWER But-
ton) to turn the screen back on.
If you press the POWER Button
with the AC adapter connected,
does the screen display turn on af-
ter a few seconds?
If the screen turns on, the Wii U GamePad's battery level
is low. Recharge the battery.
If the screen still does not display anything, contact
Nintendo Customer Service for repair information.