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Troubleshooting
Troubleshooting
Troubleshooting
Before seeking assistance, please review the following problems and solutions. You can also visit
support.nintendo.com for assistance and additional troubleshooting and repair options, or call
1-800-255-3700.
• Additional information can be found in the WiiU Electronic Manual ( ), Troubleshooting.
• See the Wii Menu Electronic Manual ( ) for more information about using the Wii Menu.
• Review instruction manuals for any games or accessories you are using.
Power supply and operating temperature
The Wii U console won’t turn on.
Are the DC and AC plugs of the
AC adapter fully inserted?
Check the connections to make sure they are fully
inserted (see the Wii U Quick Start Guide).
Is the Power LED of the Wii U con-
sole lit?
If the Wii U console’s power LED does not turn on even
after pressing the Power Button, unplug the AC adapter
from the wall, wait two minutes, and plug it in again.
If the power LED is blinking red, unplug the AC adapter
from the wall. Make sure that the console is not in a loca-
tion where it is exposed to high temperatures and that it
has proper ventilation (at least 4”/10 cm). Wait about two
minutes, then plug the AC adapter back into the outlet
and turn the console power on.
The Wii U GamePad won't turn on.
Is the battery depleted? Recharge the Wii U GamePad (p� 18).
If the battery LED blinks orange when charging, check
the battery replacement information to make sure that
the battery pack is installed correctly (p� 42).
The Wii U console suddenly shuts off.
Is there dust or other material
clogging or blocking the console
vents?
Unplug the AC adapter for the Wii U console from the
wall outlet, and remove any dust, dirt, or other foreign
material from the vents.
Is the console located where it can
be exposed to high temperatures?
Move the console away from sources of heat and make
sure there is at least 4” (10 cm) between the console
vents and any walls or other objects.
Is the Wii U console's automatic
shutoff feature enabled?
If the automatic shutoff feature is enabled, the system
will automatically turn off if there has been no input for a
set period of time. You can adjust the period of time in
System Settings on the Wii U Menu, Automatic Shutoff.
The Wii U console or Wii U GamePad feel hot to the touch.
Is the system or controller exposed
to high temperatures, or is the
controller being used for long pe-
riods while charging it?
Such use can cause the system to become hot. Use the
system and components within the following tempera-
ture recommendations:
Wii U console: 50°-104°F (10°-40°C)
Wii U GamePad: 50°-95°F (10°-35°C)
Wii U Pro Controller: 50°-95°F (10°-35°C)
The Wii U console will not turn off (the power LED won't turn red).
Did you press and hold down the
POWER Button for at least one
second?
If the power does not turn off after holding down the
POWER Button for at least one second (the power LED
should turn from blue to red), unplug the Wii U AC
adapter from the wall outlet.
• You cannot use the Wii U GamePad to turn off the
console power if you are using the Wii Menu or
playing a Wii Game Disc.
The WiiU GamePad won't turn off.
Did you press and hold down the
GamePad POWER Button for at
least one second?
If the power does not turn off after holding down the
GamePad POWER Button for at least one second, then
hold the POWER Button down for at least four seconds.
The Wii U GamePad battery LED does not turn on
The battery LED will only turn on when charging the battery or when the battery level is low.