During Calls Using the Basic Features of Your Phone
Polycom, Inc. 41
Transferring Calls
A call can be transferred in one of three ways:
• Consultative—The party to whom you want to transfer the call answers
their phone before you transfer the call or hang up.
— See “Performing a Consultative Transfer” on page 41.
• Blind—The call is automatically transferred after you dial the number of
the party to whom you want to transfer the call. You don’t have the option
of talking to the party.
— See “Performing a Blind Transfer” on page 42.
• Attended—Conference call parties are automatically connected to each
other after you exit a conference.
— Set up a conference call and then end your participation. For more
information, see “Ending Conference Calls” on page 45.
Performing a Consultative Transfer
Perform a consultative transfer if you want to talk to the party to whom you’re
transferring the call.
To perform a consultative transfer:
1 During a call, tap the Transfer soft key or press . The active call is
placed on hold.
2 From the Transfer to: screen, place a call to the party to whom you want
to transfer the call. See “Placing Calls” on page 28.
3 After the party answers, tap the Transfer soft key or press .
If you’re using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by tapping the
Cancel soft key.
By default, when you end a conference, the other conference call participants
remain connected. However, your system administrator may set up your phone so
that when you end a conference, all connections end.
