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Troubleshooting
Additional information
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, Check that the network settings of the network device (router, hub, repeater or
switch) in use are correct. Also check that the device is properly connected to a
power source and that all of the cables are securely connected. Refer to the
instructions supplied with the network device for details.
, The network may be busy. Wait a few minutes, and then try to access the network
again.
, Your ISP network may be down. Contact your Internet service provider to
inquire about service outages.
A connection to the network cannot be established (broadband only).
, You are using a NAT (network address translation) device or a router, hub or
switch that is not compatible with the PlayStation
®2 console. Remove the
device, connect your console directly to your cable/DSL modem and update your
network settings for direct connection.
A connection to the network cannot be established (dial-up only).
, Check that the phone line you are using is not already in use.
, Check that the line you are using is a home-use phone line. PBX phone lines,
home telephone network and business telephone lines cannot be used to connect
to a network.
, Check that you are not using software that can only be used with a broadband
connection.
, You are using an Internet service provider that is not compatible with the
PlayStation
®2 console. For details, refer to the instructions for the software in
use or contact your Internet service provider.
The data transmission rate is slow (dial-up only).
, Interference is being generated at your location. Do not run your phone cord near
electronic devices, such as microwave ovens, PC monitors, TVs, radios or
speakers, that generate phone line noise. Also avoid using general-use extension
phone cords (audio-only type) or cords connected to other phones or fax
machines.
, Interference is being generated at a point between your location (home) and the
telephone company. To check for interference, use the same phone line to call a
friend and listen for interference from radio transmissions or other noise. Also
check for an echo effect when you speak. If it is clear that there is a problem with
the public phone lines, contact your local telephone company for assistance.
The connection suddenly fails (dial-up only).
, When you receive a call on a line with call waiting, the modem may be
disconnected. Temporarily disable call waiting on your phone line. Contact your
local telephone company for assistance.
A connection cannot be established and, after trying numerous times,
the modem stopped redialing (dial-up only).
, There are limitations on how many times a device can dial a number. Once the
maximum number of tries has been made, the device stops trying to redial. Turn
off the console, wait a few minutes and then try again.