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Support and Troubleshooting
101
Support and Troubleshooting
102
Conrm that your network environment can
connect to the Internet.
Review the settings after Auto-Obtain IP
Address in the connection settings.
If the Auto-Obtain IP Address setting is set
toDon’tuse,checkwhetherthesecuritytype
and key in the connection settings match
the settings for the access point you want to
connect to.
Conrm that your network environment can
connect to the proxy server.
Review the proxy server settings.
Review the Auto-Obtain IP Address setting
in the connection settings.
The wireless signals may be too weak at your
location. Try moving closer to your access point,
and make sure there are no people, objects, or
other obstacles between the system and the
access point.
When connecting to an Internet hotspot for
which a proprietary security key has been
set, make sure you congure your connection
setting.
The wireless signals may be too weak at your
location. Try moving closer to your access point,
and make sure there are no people, objects, or
other obstacles between the system and the
access point.
This might be a temporary issue, so wait a while
and then try again. If the issue does not get
resolved, contact Nintendo Customer Service.
Error Code List (Continued)
Error Codes Condition Solution
050000 – 050099
050500 – 050599
050600 – 050699
051000 – 051099
051100 – 051199
051200 – 051299
051300 – 051399
052000 – 052099
No access point in range.
Youmustaccepttheuser
agreement.
Wireless Communications
is currently disabled under
System Settings.
Could not nd an access
point with the SSID that has
been set.
Could not connect to the access
point.
Could not connect because
the maximum number of
simultaneous connections to the
access point has been exceeded.
Cannot connect to the access
point for an unknown reason.
Could not automatically
acquire the IP address.
Check the access point settings. The wireless
signals may be too weak at your location.
Try moving closer to your access point, also
check that there are no people, objects, or other
obstacles between the system and the access
point.
Make sure the access point is in a usable state.
For details, see the instruction manual for your
access point.
Agree to the user agreement.
Enable the wireless communications setting.
Check whether the SSID in the connection
settings matches the settings for the access
point you want to connect to.
Make sure the security key in the connection
settings matches that of the access point.
If this error code occurs even after connections
are allowed, the wireless signals may be too
weak at your location.
Try moving closer to your access point, and
make sure there are no people, objects, or other
obstacles between the system and the access
point. When connecting to an Internet hotspot
for which a proprietary security key has been
set, make sure you congure your connection
setting.
The access point you tried to connect has a limit
on the number of devices that can connect to it.
Wait for a while and try again.
See the resolution for error codes 051100-
051299.
Recongure the access point settings.
Enable the DHCP server feature of your access
point or other network device. If you cannot
use the DHCP server feature, you will have to
congure the IP address and other such settings
manually.
Make sure the security type and key of the
connection settings match the settings for the
access point you want to connect to.
Error Codes Condition Solution
052100 – 052399,
312004,
312005
052400 – 052599,
312012,
312013
052700 – 052799
053000 – 053299
054000 – 054199,
290500 – 290599,
291000 – 291099
Could not connect to the
Internet.
Could not connect to the
proxy server.
Cannot connect because
there is another network
device that is set to the same
IP address.
Could not connect to the
Internet.
Communication error.
Youhavebeendisconnected
from the network.
For more information on error codes and messages, or if you see error codes or messages that do not
appear on these lists, please visit support.nintendo.com.
If your Nintendo DSi XL system still does not operate correctly after try the troubleshooting
steps, DO NOT return it to the store. You may lose saved game data and all Nintendo DSi
Shop downloads and Nintendo DSi Points. Visit support.nintendo.com for assistance and
additional troubleshooting and repair options or call 1-800-255-3700.