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Troubleshooting 6-8
Link Troubleshooting Table
SYMPTOM CAUSE REQUIRED ACTION
Faulty wiring
1. Don’t extend linking cables that come with VGM.
2. Install required crossover between VGM
cabinets. Each coupler connects two cabinets
(one pair). Don’t use standard telephone type
couplers or wiring to link cabinets.
3. Use only 10Base-T, Ethernet-type, Category 5,
twisted-pair wiring for VGM data.
•
Can’t connect VGMs (video
game machines) together
Improper linking
hardware
Use required network hub for your local network.
Hub Link Kit permits up to four cabinet
connections. Cabinet array completion requires
basic kit brackets and spacers.
Improper settings
1. Record any error messages that occur during
self-test.
2. From Operator (Main) Menu, choose
Adjustments Menu. Then select Linked Play
Adjustments Menu. Assure that you’ve set
LINKED PLAY to ON.
3. Be sure that each VGM has unique ID number.
Power problem
If hub is in use, verify that power is applied. AC
adapter wires are thin and easily damaged.
•
VGM doesn’t recognize
other players in linking
operation
•
VGM functions normally by
itself
Faulty wiring
(3 or more cabinets)
1. Inspect hub indicator lights. Each active port
should have illuminated indicator. If cable
connects, and that position has no lit indicator,
check for cable continuity from hub to cabinet.
2. Assure that no loose wires catch in hinges,
doors, or under cabinet.
3. Verify that linking cable connects to Network
Board at each VGM’s computer.
4. Verify that each linking cable operates properly
by placing it in working VGM.
Improper hub switch
setting
1. Assure that switches on hub are set correctly
according to Hub Link Kit instructions.
(Networked cabinets don’t require couplers. Hub
has electronic crossover.)
2. Inspect hub indicator lights for link activity. See
manufacturer’s literature for diagnostics.
Wrong software
version
Verify that all linked cabinets use same software
version. Otherwise, linked cabinets won’t
recognize each other. Contact your distributor.
Faulty wiring
(2 cabinets)
1. Insert crossover connections between coupled
cabinets. Standard couplers appear identical to
devices supplied with cabinets, but don’t include
internal crossover.
2. Verify that each linking crossover coupler
operates properly by placing it in working link
between two cabinets.
•
Some VGMs in group link
properly, while others don’t
Faulty wiring
(3 or more cabinets)
1. You used additional crossover connector and
cable to extend VGM or hub link connection.
Two crossovers cancel and cause same
problem as no link crossover.
2. Connect cables directly to hub. Don’t use
crossover coupler and hub together in single
network.
3. Separate communications wiring from other
wiring. Wires that must cross should cross at
right angles to limit noise pickup.