Appendixes
Troubleshooting
Zebra XiIIIPlus Users Guide 123
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The LCD displays messages when there is an error condition. The error messages are
listed below with the most likely causes and their solution.
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Thermal Transfer Mode, ribbon is not
loaded or is loaded incorrectly.
Load the ribbon correctly, following
directions in To load the ribbon, complete
these steps: on page 14
.
Thermal Transfer Mode, ribbon is
loaded but the ribbon sensor is not
sensing the ribbon.
Adjust the media and ribbon sensor
calibration.
Direct Thermal Mode Make sure ribbon is not loaded and printer is
in Direct Thermal Print Mode.
Make sure the printer driver and software
settings are compatible with Direct Thermal
Print Mode.
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Labels are not loaded or are loaded
incorrectly.
Load the labels correctly.
Media Sensor is not adjusted
correctly.
Check the position of the media sensors, and
adjust if necessary.
Printer is set for non-continuous labels
but continuous labels are loaded.
Make sure the labels and the Media Type
settings match.
Make sure the printer driver or software
settings match the label and Media Type
settings
Calibrate the printer.
