10. Help
57
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10.3.2 General
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
L The paper is inserted halfway. Insert it correctly (page 64) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TEL mode (page 33) or TAM/FAX mode
(page 34).
L If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 36).
{REDIAL} or {PAUSE} on the
base unit does not function
properly.
L If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L Distinctive Ring is set (feature #31 on page 46).
During programming, I
cannot enter the code or ID
number.
L All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): feature #11 on page 45.
– fax activation code: feature #41 on page 48.
The ink film runs out quickly. L Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L Turn OFF the following features:
– confirmation report: feature #04 on page 44.
– journal report: feature #22 on page 46.
– Caller ID list: feature #26 on page 46.
The unit beeps. L The memory reception alert of feature #44 is ON (page 48), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L You are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 48).
The speakerphone is not
working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
I cannot page the cordless
handset or base unit.
L The cordless handset is too far from the base unit.
The unit does not display the
caller’s name and/or
telephone number.
L
You need to subscribe to a Caller ID service.
L Other telephone equipment may be interfering with your phone. Disconnect
it and try again.
L Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
L Telephone line noise may be affecting the Caller ID information.
L The caller requested not to send his/her information (page 25).
L If a call is being transferred to you, the caller information will not be
displayed.
