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To see the shortcut path, right-click the
MASTERFORM icon on your desktop and choose
Properties from the pop-up menu. Click the
Shortcut tab and check the path in the Target
field.
If the shortcut path is incorrect or if databases
have been moved, you may need to reinstall
MASTERFORM. See Managing Templates and
Addresses before you reinstall.
If the shortcut path and installation directory are
correct, a database may be corrupt. You can
e-mail the database to Technical Support to be
repaired, or you can reinstall MASTERFORM. If you
are concerned about saving your templates or
addresses, be sure to read Managing Templates
and Addresses before you reinstall.
Unexpected error occured in
subsystem...
Symptom: Upon opening MASTERFORM, the
following error occurs: “Unexpected error
occurred in subsystem link tables from db...”
Cause: MASTERFORM can’t find the databases it
needs to run or those databases are corrupt.
Resolution/Workaround: First, make sure your
MASTERFORM installation files are all in the same
place. This error can occur if the Masterform.mdb
or UPSChemical.mdb files have been moved out of
the installation directory or renamed. Find your
installation directory, which is C:\MF_UPS by
default, and see what Microsoft Access database
(*.mdb) files are there. You should see:
Exchange.mdb
masterform.mdb
mf_v20s.mdb
UPSChemical.mdb
If any of these are missing or incorrectly named,
call Technical Support at 1-800-578-4955.
Second, make sure your MASTERFORM desktop
shortcut is pointing to the correct directory. By
default, your shortcut path should look like this
(all one line):
C:\MF_UPS\Msaccess.exe /runtime /profile
“MASTERFORM by Labelmaster” /wrkgrp
“C:\MF_UPS\ups.mdw”
“C:\MF_UPS\MF_v20s.mdb”
