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Printer feeds forms up too far
Symptom: The shipping paper prints correctly on
the tractor form, but after printing, the printer
feeds up several more inches of paper before
quitting.
Cause: Usually this means that you do not have
a custom paper size correctly set. The UPS 8-part
carbon shipping paper is only about 5 inches long,
but most printers are defaulted to print an 11 inch
long page (standard letter size). Therefore when
you go to print, the printer feeds up the standard
11 inches.
Resolution/Workaround: To fix this, you must
create a custom paper size in Windows and make
sure your dot matrix printer can read it. See
Creating a custom paper size.
Custom paper size not in paper size
list
Symptom: Windows NT users create a custom
paper size, but it does not appear in the paper
size drop-down list in Page Setup.
Cause: This is a known conflict between
Microsoft Windows NT and the Epson FX-850
printer driver. It occurs when the height value of
the paper size changes while the width value
remains the same. It can also occur when the
width value is greater than 8.00 inches.
Sometimes Windows NT Print Manager cannot
show custom form sizes if the newly created form
has margin values greater than what the printer
driver has defined. This can happen even if the
printer is capable of handling the margins you
specify.
Resolution/Workaround: Use the Epson
LQ-1050 printer driver instead or make sure the
width value of the paper size is 8.00 inches or
below.
For more information on this problem, visit the
Microsoft Support web site
(http://support.microsoft.com) and look up the
following articles:
Article Number Q124733: Custom Forms Not Available for
Selection in Epson LQ-850
Article Number Q129531: Windows NT Print Manager and
Custom Form Limitations
Article Number Q108083: Custom Forms Not Available in
Print Manager
Shipper’s Certification prints on two
pages
Symptom: The Shipper’s Certification prints on
two pages, with the format not fitting the page.
Cause: Printing has been setup to print in portrait
orientation instead of landscape.
Resolution/Workaround: This can only be
changed by going through the Setup icon on the
main screen of MASTERFORM. In Setup, click the
UPS Approved Shipper’s Certification button under
Configure Reports. Click the Recommend button,
and it will switch orientation to Landscape. (Or, if
you have adjusted your own margins, you can
simply select Landscape under Orientation.) Click
OK to close the screen, then Done in Setup to save
the settings.
