Quick Reference Guide 43
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on
a floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall
the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with this
version of Windows
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
