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How to Obtain Technical Support
Technical support is defined as assistance with questions on issues about the Vuzix
hardware product. Technical support for hardware and its software is available for the first
ninety (90) days from date of product purchase. Your dated sales or delivery receipt,
showing the date of purchase or lease of the product, is Your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a condition of
receiving software technical support. The addresses and technical service contact
information for Vuzix can be found in the documentation accompanying your product and
on the web at our global site: www.vuzix.com
.
How to Obtain Warranty Support
Vuzix is the warrantor under this Limited Warranty. Before submitting a warranty claim, we
recommend You visit the support section at www.Vuzix.com for technical assistance.
Warranty claims cannot be processed through the point of purchase and any other product
related questions should be addressed directly to Vuzix. The addresses and customer
service contact information for Vuzix can be found in the documentation accompanying
Your product and on the web at our global site at www.vuzix.com
, which will also identify
any Vuzix subsidiary or branch serving Your country and its local address. You may also
write to: Vuzix Sales Support, 75 Town Centre Drive, Rochester, NY 14623, USA.
Limitation of Liability
VUZIX SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO
LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR
COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
YOUR PRODUCT EVEN IF VUZIX HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special,
indirect, incidental or consequential damages, so the above limitation or exclusion may not
apply to You, but the remainder of this Limited Warranty shall remain in full force and effect.
Duration of Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED IN DURATION
TO THE LIMITED WARRANTY PERIOD STATE ABOVE FOR YOUR PRODUCT. Some
jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to You. Please note that in the European Union, any warranty
period less than two years shall be increased to two years except in the case of use for
commercial purposes.
Waste Electrical & Electronic Equipment (WEEE)
1. The equipment that you bought has required the extraction and use of natural
resources for its production. It may contain hazardous substances that could impact
health and the environment.
2. In order to avoid the dissemination of those substances in our environment and to
diminish the pressure on the natural resources, we encourage you to use the
appropriate take-back systems. Those systems will reuse or recycle most of the
materials of your end life equipment in a sound way.
3. The crossed-out wheeled bin symbol invites you to use those systems.
4. If you need more information on the collection, reuse and recycling systems, please
contact your local or regional waste administration.
5. You can also contact us for more information on the environmental performances of
our products.
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