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There is no audio in one or more earphones.
• Ensure the earphones are fully plugged in.
Unplug the earphones and plug them back into the viewer’s temples to
ensure a good contact.
Should I remove the battery from the AV310 Widescreen if it will be
sitting unused for an extended period of time?
• Yes.
Why am I not achieving the rated battery life?
• The power profile of batteries varies by type. Name brand alkaline, NiMH, or
lithium batteries are recommended for this device. Different brands and
qualities of batteries will deliver varied levels of performance.
• Excessive time may have elapsed between when your battery was
manufactured and when it was put into service, resulting in a partially
reduced charge. Battery storage conditions will also affect a batteries
charge.
• That time may vary based upon display settings. Excessive brightness and
viewing 3D content will consume more power.
Will the Vuzix AV310 Widescreen work with an iPhone?
• Yes. When you connect the Vuzix AV310 Widescreen, your iPhone will
notify you and present you with the option to go into Airplane Mode, which
turns off the communication capability of the iPhone while it’s connected.
This means that you’ll avoid potential audio interference, but you’ll be unable
to make or receive calls. If you choose not to enter Airplane Mode, you can
make and receive calls, but you may experience some audio interference.
Where can I find additional troubleshooting information or answers to
questions not covered here?
• Additional information and answers to frequently Asked Questions (FAQs)
can be found on the Vuzix website at www.vuzix.com
.
Contacting VUZIX
In the United States or Canada, refer to the Vuzix website (www.vuzix.com) or
call (800) 436-7838, 9 AM to 6 PM ET weekdays, excluding holidays.
Be sure to have the following information available before you call:
• Serial number, model name, and model number of your eyewear.
(See label inside battery compartment.)
• Make and model number of the audio video device being used.
• The name of any video content related to your support needs.
Detailed explanation of the symptoms you are experiencing or questions you
need answered.
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