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Before requesting service
The size of the video image and the TV screen do not match.
The settings of the connected TV and the video output settings of
the system may not match. Check the following items:
Check that the system’s settings under
(Settings)
(Display Settings) [Video Output Settings] are correct.
Check that the settings of the connected TV are correct. For
details, refer to the instructions supplied with your TV.
With some video content, the screen size cannot be changed.
The screen color does not seem right.
If set to the default setting, the background color changes as the
time, day and month changes.
Audio
There is no sound.
Check that the muting function on the TV or speakers is turned off.
Also check that the volume is at the appropriate level.
If an audio device is connected, check the settings of the device.
For details, refer to the instructions supplied with the audio device.
There may be a problem with the AV cable. Try using another cable
that is compatible with the PS
3™ system.
Some software do not support digital audio output.
If the system’s audio output settings do not match the AV cable or
device in use, the system may not produce sound. Check that the
system’s settings under
(Settings) (Sound Settings)
[Audio Output Settings] are correct.
Some content that support Dolby Digital, DTS, and other formats
may not produce audio from all channels.
Music files do not play.
Playback methods may be limited for some music files that are
distributed via the Internet. In such cases, it may not be possible to
play the content on the PS
3™ system.
Network
A connection to the network cannot be established.
If using a wired connection, check that the Ethernet cable is
securely connected.
Check that the network settings are correct. Refer to the instructions
supplied by your Internet service provider or in the software manual
to make the correct network settings.
The message [An error occurred during communication with the
server. This is a DNS error. (80710102)] is displayed during the
Internet connection test.
If you connect the system to a modem that does not have a router
feature (bridge modem), you may need to set PPPoE settings.
Select
(Settings) (Network Settings) [Internet
Connection Settings]
[Custom] to start configuring the Internet
connection. Continue adjusting settings until you see the IP address
setting screen. Select [PPPoE], and then enter the user name and
password provided by your Internet service provider.
If you connect your system to a router, complete initial settings on
the router first. After completing the settings on the router, try to
adjust the network settings again by selecting
(Settings)
(Network Settings)
[Internet Connection Settings] [Easy] again.
For details about the router settings, refer to the instructions
supplied with your router.