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Troubleshooting
Additional information
The console does not function properly.
,Static electricity and other similar occurrences may affect the console's
operation. Turn off the console and unplug it from the electrical outlet. Then,
replug and turn on the console by pressing the @/1/RESET button.
The @/1 indicator flashes in red and the console does not work.
,Do not use the console until the flashing stops. Placing the console in an
extremely hot location or blocking the console's vents raises the internal
temperature of the console, thereby preventing proper operation.
The console makes noise or shakes.
,Because PlayStation
®2 format software titles load at a higher speed than
PlayStation
® format software titles, the noise or vibration may be greater.
The DVD does not play.
,Check that the DVD has the correct region code. Also check that the broadcast
signal of the disc is compatible with the console ( page45).
,The Parental Control feature may be set on the disc. Follow the on-screen
instructions and temporarily raise the level of Parental Control ( page 32).
You forget your password.
,You can clear the password using the following procedure:
1 Start a DVD, and then stop playback.
Clear Resume Play ( page 24). Use a DVD without the Parental Control
feature.
2 At the Control Panel, select and then press the button
( page 22).
3 Select "Parental Control", and then press the button.
The screen to enter a password is displayed. If the screen to register a
password is displayed, no password had been registered before. In this case,
register a new password.
4 Press the SELECT button.
The screen to clear the password is displayed.
5 Enter the number "7444".
The registered password is cleared, and the screen for registering a password
is displayed. Enter a new password ( page 31).
Some functions are not available.
,Depending on the DVD, some functions may not be available:
• Stop, Search, Slow, Program Play, Shuffle Play or Repeat Play may be
prohibited.
• The audio language cannot be changed on discs that do not have multiple audio
tracks. Also, some DVDs do not allow the audio language to be changed.
• If multilingual subtitles are not recorded on the DVD, you cannot change the
language for the subtitles. It may not be possible to change the subtitle
language or turn the subtitles off.
• If multiple angles are not recorded on the DVD, you cannot change the viewing
angles. Changing the viewing angles may be prohibited.
• You can only select when playing a DVD-RW disc (VR mode).
Check whether a DVD-RW disc (VR mode) is inserted in the console.
Some DVD settings cannot be changed.
,Some settings cannot be changed during playback or Resume Play ( page 28).
Stop playback completely or clear Resume Play ( page 24) before attempting
to adjust the settings.