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Troubleshooting
,Some PlayStation® format software titles may not perform properly on the
PlayStation®2 console. For more information, contact SCEA Consumer Services
at 1-800-345-7669.
There is no sound or the sound quality from the digital audio equipment
is poor.
,Check that the disc is clean and does not have any scratches. If the disc is dirty,
clean it ( page 7).
,Set "Digital Out (Optical)" to "On" in the System Configuration menu
( page 38).
,If playing a DTS audio track using an audio device with a built-in DTS decoder,
check that the settings are correct ( pages 34, 38). If the console is connected
to an audio device without a built-in DTS decoder, select tracks other than DTS
audio tracks to play.
,Some PlayStation®2 format software titles do not support audio output from the
DIGITAL OUT (OPTICAL) connector. Connect the console to the audio device
using an analog AV cable, such as the supplied AV cable (integrated audio/
video) ( page 11).
,See also "There is no sound" and "Sound quality is poor".
Surround effect is not present when playing a DVD with a Dolby Digital
audio track.
,Set "Dolby Digital" to "On" in "Audio Digital Out" ( page34).
,Check that the console is connected through an optical digital cable to an audio
device with a built-in Dolby Digital decoder.
,Check that the settings of the audio device are correct. Refer to the instructions
supplied with the device for details.
,For some DVDs with a Dolby Digital audio track, the output signal may not
comprise the entire 5.1 channel range.
The controller does not function.
,If the software title is compatible only with the analog controller
(DUALSHOCK®2), it will not work properly with the analog controller
(DUALSHOCK®). Use a controller that is appropriate for the software title.
Refer to the instructions supplied with the software for details.
,Check that the controller is set to the appropriate mode for the software. Refer to
the instructions supplied with the software for details.
,Try using another controller that is compatible with the PlayStation®2 console.
There may be a problem with the controller in use.
The console does not recognize the memory card. Data cannot be
saved or copied to the memory card.
,Check that the memory card is inserted securely ( page 20).
,Check that the memory card is compatible with the software in use ( page 19).
,Check that there is sufficient free space on the memory card to save data.
,Check that you are saving the data correctly. Refer to the instructions supplied
with the software for details.
,Try using another memory card. There may be a problem with the memory card
in use.
Data saved on a memory card is corrupted.
,While saving, loading, copying or deleting data, do not attempt any of the
following. Doing so may damage the data.
• Do not remove the memory card or the controller.
• Do not open the disc cover.
• Do not reset the console.
• Do not turn off the console.
,Corrupted data can be deleted in the Browser menu ( page 20).
The console does not function properly.
,Static electricity and other similar occurrences may affect the console's
operation. Turn off the console and unplug it from the electrical outlet. Then,
replug and turn on the console by pressing the @/1/RESET button.
Operation