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20
Troubleshooting (continued)
Diagnoses
A There is a problem with the
disc.
Clean the underside of the disc with a CD
cleaner and try to play it again.
To clean the disc, refer to the instruction
manual of the CD cleaner.
If the problem persists, the disc may be
defective.
B The lens may be dirty.
Clean the lens by using a plastic lens
cleaning kit.
To clean the lens, refer to the instruction
manual of the plastic lens cleaning kit.
If the problem persists, please contact the
appropriate PlayStation® customer service
helpline which can be found:
– on the customer registration card;
– within every PlayStation® format
software manual.
C Moisture condensation has
occured on the disc.
Remove the disc and leave it until the
moisture evaporates, or clean the
underside of the disc using a CD cleaner.
D There is a problem with the
Analog Controller
(DUALSHOCK®).
Please contact the appropriate PlayStation®
customer service helpline which can be
found:
– on the customer registration card;
– within every PlayStation® format
software manual.
E Check the connection
between your PS one®
console and the TV (or
VCR).
Insert the plugs of the connecting cable
firmly into the connectors. If the picture
and the sound are still picking up noise,
the plugs may be dirty or there may be a
short inside the cable. If the problem
persists even after trying another cable,
please contact the appropriate PlayStation®
customer service helpline which can be
found:
– on the customer registration card;
– within every PlayStation® format
software manual.
F There is a problem with
your PS one® console.
Please contact the appropriate PlayStation®
customer service helpline which can be
found:
– on the customer registration card;
– within every PlayStation® format
software manual.
G There is a problem with the
Memory Card.
Please contact the appropriate PlayStation®
customer service helpline which can be
found:
– on the customer registration card;
– within every PlayStation® format
software manual.