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Before requesting service
The Memory Stick Duo™ cannot be inserted.
, Set the Memory Stick Duo™ in the proper direction when
inserting.
, Check that media of a type that can be used with the PSP® system
is inserted. For details, see "Compatible media"( page 14).
The system does not recognize the Memory Stick Duo™.
, If Memory Stick Duo™ media is formatted using a PC, it may not
be recognized by the PSP® system. If this happens, copy any data
you want to keep on the PC, and then go to (System Settings)
"Format Memory Stick™" and re-format.
, Check that the Memory Stick Duo™ is properly inserted. Try
taking out the Memory Stick Duo™ and reinserting it.
The system can't save or load data.
, There may be a problem with the Memory Stick Duo™. Try using
another Memory Stick Duo™, if available.
Videos do not play.
, Some types of data may not be able to be played.
The system does not recognize a video file.
, Video data of types that are not compatible with the system will
not be recognized.
, If the file or folder name on the Memory Stick Duo™ is changed,
or if the file or folder is moved to another location using a PC, the
system may not recognize it.
Music does not play.
, The playback methods may be limited for some music data that is
distributed through the Internet. In such cases, the data may not be
able to be played on the PSP® system.
The system does not recognize a music file.
, Check that the music data is saved in the correct folder on the
Memory Stick Duo™. For details, refer to the user's guide
( page 5).
, Music data of types that are not compatible with the system will
not be recognized.
, To play WMA format data, you must first activate "Enable WMA
Playback" under (System Settings).
Images do not display.
, Depending on the image data size, certain images are not
viewable.
, If images are edited using a PC, they may not be viewable.
The system does not recognize an image file.
, Check that the data is saved in the correct folder on the Memory
Stick Duo™. For details, refer to the user's guide ( page 5).
, If the file or folder name on the Memory Stick Duo™ is changed,
or if the file or folder is moved to another location using a PC, the
system may not recognize it.
, Images that are not compatible with the PSP® system will not be
recognized.
Memory Stick Duo™
Video
Music
Photo