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Troubleshooting
Problem Solution
No audio • Make sure that the volume is not turned down
or muted.
• Make sure that the All-Mute feature is not
turned on. When All-Mute is turned on, the
mute indicator on the in-line control unit lights
red. Press the ALL MUTE button on the left
earcup to turn off All-Mute. The chat and game
audio turn back on and the LED turns off.
• Make sure that the sound on the connected
device (such as a gaming console, computer, or
audio device) is not muted or turned down too
low.
•Rotate the CHAT/GAME VOLUME control on
the in-line control unit to adjust the balance
towards the chat volume.
• Make sure that all connections are connected
correctly and securely.
Chat is not working on a PS3 • Make sure mute indicator on the in-line control
unit is not yellow. If the mute indicator is yellow,
press the MIC MUTE button to restore sound
and turn off the mute indicator.
•Rotate the CHAT/GAME VOLUME dial on the
in-line control unit to adjust the balance
between the game volume and the chat
volume.
• Make sure the USB connector on the in-line
control unit cable is connected to PS3.
• Refer to PS3 Section regarding the system
setting for Chat.
Chat is not working on an
Xbox 360
• Make sure mute indicator on the in-line control
unit is not yellow. If the mute indicator is yellow,
press the MIC MUTE button to restore sound
and turn off the mute indicator.
•Rotate the CHAT/GAME VOLUME dial on the
in-line control unit to adjust the balance
between the game volume and the chat
volume.
• Make sure the USB connector on the in-line
control unit cable is connected to Xbox 360.