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Chapter 5 Service
Repacking for Shipment
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• If your failed unit was "in-warranty,'' your replacement unit continues the
original three year warranty period. You will not be billed for the
replacement unit as long as the failed unit is received by Agilent.
• If your three year warranty has expired, Agilent Technologies will bill you
for the Agilent E3632A exchange price - less than a new unit price. Agilent
warrants exchange units against defects for 90 days.
Repacking for Shipment
For the Express Exchange Service described on the previous page, return your
failed Agilent E3632A to the designated Agilent Service Center using the
shipping carton of the exchange unit. A shipping label will be supplied. Agilent
will notify you when your failed unit has been received.
If the instrument is to be shipped to Agilent for service or repair, be sure to:
• Attach a tag to the power supply identifying the owner and indicating the
required service or repair. Include the instrument model number and full
serial number.
• Place the power supply in its original container with appropriate packaging
material.
• Secure the container with strong tape or metal bands.
If the original shipping container is not available, place your unit in a container
which will ensure at least 4 inches of compressible packaging material around
all sides for the power supply. Use static-free packaging materials to avoid
additional damage to your unit.
Agilent Technologies recommends that you always insure shipments.