Diagnostic Information 2-109
5016-001
250/250 Paper Tray Symptom Table
Note: For Paper Jam 24x (x = tray 2 or 3). Example 242 is tray 2.
• It is difficult to remove tray x from the 250/250 option base
assembly. Go to A.
• You are unable to select the 250/250 tray option. The option is
not recognized. Go to B.
• Tray x is correctly installed and "Insert Tray x" displays.
Go to C.
• Paper Jam 24x displays and no paper feeds from tray x. The
paper feed motor is noisy or vibrates. Go to D.
• Paper Jam 24x displays and no paper is fed from tray x.
Go to E.
• Paper Jam 24x displays, media tries to feed from tray x and
does not reach the paper pass sensor. Go to F.
• Paper Jam 24x displays, media feeds from tray x and jams prior
to the paper pass sensor in the base printer. Go to G.
• Paper Jam 24x displays, media is detected and fed from tray x
and paper jams over the paper pass sensor in the base printer.
Go to H.
• Paper Jam 24x displays, the media is detected and fed from
tray x and jams over the paper pass sensor in the printer, while
the registration roller (timing roller) is not turning. Go to I.
• Paper size in tray x is not detected. Go to J.
• Paper level in tray x is not detected. Go to K.
• Media double feeds from tray x. Go to L.
