56 Diagnostics and Troubleshooting Chapter 4
Tape stuck in drive. ■ Power cycle the autoloader, allow it to complete initialization
(may take as long as 10 minutes), and then retry unloading the
tape using the autoloader Operator’s Panel controls.
■ Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The backup
software needs to cancel the reservation and any hold it has on
the tape drive. Temporarily disconnecting the autoloader from
the host server and power-cycling the autoloader eliminates the
host and its software as a problem source.
■ If these procedures do not resolve the issue, contact your service
representative.
Media
Failures with reused Quantum
DLT formatted (degaussed)
cartridges.
■ The degaussing may not have been sufficient to fully erase the
data. If this happens, use another cartridge, preferably a new,
unformatted DLT Type IV cartridge, before suspecting other
system components.
Cleaning or data cartridge
incompatible with drive.
■ Make sure you are using cleaning and data cartridges that are
compatible with the drive. The autoloader automatically unloads
incompatible cartridges to their original slots, the Media
Attention LED flashes, and an exclamation point (!) appears in
the inventory display for the indicated slot number.
Table 4 Troubleshooting Table
Problem Solution
