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21
GUARANTEE
Troubleshooting
IMPORTANT
If this Product needs any repair which is not covered by this Guarantee,
please call your local Customer Service helpline for advice. If your
home country is not one of those listed, please contact your retailer.
1. If you need to claim under this Guarantee, please call your local
Customer Service helpline (listed in the PSP® current software
manual) for return instructions and other guidance.
2. Where SCEE has put this product on the market in the European
Economic Area or Switzerland, this Guarantee is valid in all EU
Member States plus Switzerland, Norway, Iceland and
Liechtenstein, provided:
i. the original sales receipt or invoice or other proof of purchase
(indicating the date of purchase and retailer's name) is presented
together with the defective Product within the Guarantee period
(and has not been altered or defaced since the date of original
purchase); and
ii. the Guarantee seal and the serial number on the Product have not
been damaged, altered, defaced or removed.
3. To avoid damage to or loss/erasure of removable data storage media
or peripherals, you must remove these before submitting the Product
for guarantee service.
4. Repair or replacement will involve installation of the latest software
or firmware updates for the Product.
5. You may not claim under this Guarantee when the Product is
damaged as a result of:
i. commercial use, accident, fair wear and tear, negligence, abuse,
or misuse (including, without limitation, failure to use this
Product for its normal purpose and/or in accordance with
instructions on proper use and maintenance, or installation or use
in a manner inconsistent with applicable local technical or safety
standards);
ii. use in conjunction with any unauthorised peripheral (including,
without limitation, game enhancement devices, adaptors and
power supply devices);
iii.any adaptation or adjustment to, or alteration of, the Product
carried out for any reason, and whether properly carried out or
not;
iv.maintenance or repairs carried out other than by a SCEE
authorised service facility; or
v. use in conjunction with unauthorised software, virus infection, or
fire, flood or other natural calamity.
6. You may not claim under this guarantee where you are in material
breach of your system software licence
(see http://www.scei.co.jp/psp-eula).
7. To the extent permitted by applicable law, this Guarantee will be
your sole and exclusive remedy in relation to defects in this Product
and all other guarantees, warranties, terms and conditions, express
or implied by statute or otherwise, in respect of this Product are
excluded and neither SCEE nor any other Sony entity, or their
suppliers or authorised service facilities, will be liable for any
special, incidental, indirect or consequential loss or damage.