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Before requesting service
The system does not recognise the UMD.
, Slide the POWER/HOLD switch up and hold it for at least three
seconds until the POWER indicator turns off. Power will be
completely cut off. After that, turn the system back on.
Upon starting a UMD, a message recommending an update
is displayed.
, Update the system software. For details on updates, refer to the
Quick Reference manual supplied with the system.
The Memory Stick Duo™ cannot be inserted.
, Set the Memory Stick Duo™ in the proper direction when
inserting.
, Check that media of a type that can be used with the PSP® system
is inserted. For details, see "Compatible media" ( page 12).
The system does not recognise the Memory Stick Duo™.
, If Memory Stick Duo™ media is formatted using a PC, it may not
be recognised by the PSP® system. If this happens, copy any data
you want to keep on the PC, and then go to (System Settings)
"Format Memory Stick™" and re-format.
, Check that the Memory Stick Duo™ is properly inserted. Try
taking out the Memory Stick Duo™ and reinserting it.
The system can't save or load data.
, There may be a problem with the Memory Stick Duo™. Try using
another Memory Stick Duo™, if available.
Videos do not play.
, Some types of data may not be able to be played.
The system does not recognise a video file.
, Video data of types that are not compatible with the system will
not be recognised.
, If the file or folder name on the Memory Stick Duo™ is changed,
or if the file or folder is moved to another location using a PC, the
system may not recognise it.
Music does not play.
, The playback methods may be limited for some music data that is
distributed through the Internet. In such cases, the data may not be
able to be played on the PSP® system.
The system does not recognise a music file.
, Check that the music data is saved in the correct folder on the
Memory Stick Duo™. For details, refer to the User's Guide
( page 5).
, Music data of types that are not compatible with the system will
not be recognised.
, To play WMA format data, you must first activate "Enable WMA
Playback" under (System Settings).
UMD
Memory Stick Duo™
Video
Music