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Before requesting service
Troubleshooting
The colour of the screen does not look right.
, If "Theme" under (Theme Settings) is set to "Original", the
background colour will automatically change at the beginning of
each month.
Video cannot be output to the TV.
, Check that the video output cable is fully inserted into the system
and the TV.
, Video from games can be output only when the TV in use and the
cable connecting it support progressive mode screen display. Also,
video may not be able to be output to the TV for some functions
other than games.
, Some TVs may not be able to output video from the PSP® system.
, The PSP® system outputs in the NTSC video format. If a display
is used which does not support the NTSC video format, no picture
will be displayed. Check with the TV manufacturer for details.
When the PSP® system is connected to a TV, the screen
suddenly goes dark.
, If "Screensaver" under (Connected Display Settings) has
been set, the screensaver is automatically activated if no
operations are performed for a certain period of time.
There is no sound.
, Check that the volume is not set to zero. Try raising the volume.
, Check that the mute setting is not on. Press the sound button on the
system front to clear the mute setting.
, When headphones or a video output cable is connected, no sound
is output from the PSP® system speakers.
The volume does not turn up.
, If "AVLS" under (Sound Settings) is set to "On", the
maximum volume level is restricted.
, The ear friendly Headphones supplied with PSP-1003 are
specifically designed to limit sound pressure level to a maximum
of 90dB.
, When a video output cable is connected, the volume cannot be
changed using the PSP® system's volume + button / volume -
button. Adjust the volume on the connected device.
No sound comes out from the headphones or noise is
emitted.
, Check that the headphones are fully inserted.
The system does not recognise the UMD™.
, Slide the POWER/HOLD switch up and hold it for at least three
seconds until the POWER indicator turns off. Power will be
completely cut off. After that, turn the system back on.
Upon starting a UMD™, a message recommending an
update is displayed.
, Update the system software. For details on updates, refer to the
Quick Reference booklet supplied with the system.
Sound
UMD™