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Before requesting service
US
If you connect your system to a router, complete initial settings on
the router first. After completing the settings on the router, try to
adjust the network settings again by selecting
(Settings)
(Network Settings)
[Internet Connection Settings] [Easy] again.
For details about the router settings, refer to the instructions
supplied with your router.
The message [The attempt to obtain an IP address timed out.] is
displayed during the Internet connection test.
If you disconnected the Ethernet cable that is used to connect to a
device such as a PC, and then reconnected it to the system, you
must restart both your system and the modem. After restarting both
devices, update your network settings by selecting
(Settings)
(Network Settings) [Internet Connection Settings] [Easy].
For details about restarting your modem, refer to the instructions
supplied with your modem.
If you are using a wireless connection, the WEP key may be wrong.
Check that you have the correct WEP key, and then enter it again.
The message [The PPPoE user name or password is not correct.] is
displayed during the Internet connection test.
Enter the correct user name and password for PPPoE. If you do not
know the user name and password, contact your Internet service
provider.
The Web page does not display properly.
Certain content, such as content that requires specialized software,
may not display properly on some Web pages.
Disc Media and USB Devices
The system does not recognize the disc.
Remove the disc and reinsert it.
If the disc has a label, insert it with the label side up.
Check whether the disc is scratched or dirty. If dirty, wipe it gently
with a soft cloth.
See also the notices under "Playable discs" (
page 49).
The disc cannot be removed.
Press the eject button for 10 seconds or longer to force the disc to
eject. After removing and before reinserting a disc into the system,
turn off the system, and then turn on the system again to resume
use.
The system does not recognize the USB device, or the USB device
does not operate properly.
Check that the device is inserted correctly.
The connected device may not be usable with the system.
Try using a different USB connector on the PS3™ system. The
device may not be recognized depending on the combination of
USB connectors in use.
In some cases, the system may not recognize the device if an
external USB hub is used and more than the allotted number of
devices are connected. Try removing unused devices.
When connecting a USB device, the message [An unknown USB
device has been connected.] is displayed.
The connected device may not be compatible with the system or
software application.
The device may be compatible with specific software only. Use
software that is compatible with the device.
There may be too many USB hubs connected. Try removing a USB
hub.