Filter
Top Products
19
Before requesting service
Troubleshooting
US
A connection to the network cannot be established.
, Check that the WLAN switch on the top of the system is turned on.
, If "WLAN Power Save" under (Power Save Settings) is set to
"On", you may not be able to transmit data correctly.
, There may be too much distance between the system and the
access point or, when in ad hoc mode, between the system and the
other player's system.
, Check that the network settings are correct. Refer to the
instructions supplied with the network equipment and by your
Internet service provider to make the correct network settings.
, Depending on the access point setting, you may need to enter the
system's MAC address. You can check the MAC address under
(System Settings) "System Information".
, When communicating with another system in ad hoc mode, both
systems must be set to the same channel. You can check the
currently set channel under (Network Settings) "Ad Hoc
Mode".
, If a device that causes radio interference such as a microwave oven
is nearby, system communications may not work properly.
The Web page won't display properly.
, Some Web pages may not display properly.
The system or AC adaptor is warm.
, During use, the system or AC adaptor may become warm. This is
not a malfunction.
, When the communication function is being used, the system may
become warmer than during normal use. This is not a malfunction.
The system is turned on, but does not operate.
, Check that the system is not in hold mode. If it is, slide the power/
hold switch up to clear hold mode.
The system does not function properly.
, Static electricity and other similar occurrences may affect the
system's operation. After unplugging the AC power cord from the
electrical outlet and disconnecting any other cables, remove the
battery pack and AC adaptor, wait for about 30 seconds and then
restart the system.
, Slide the power/hold switch up and hold it for at least three
seconds until the power indicator turns off. The system will be
completely turned off. Then turn on the system again.
The date and time are reset.
, If the battery is not recharged and runs out, or if the battery pack
is replaced, the system date and time settings may be reset. Follow
the on-screen instructions to set the time and date.
The PSP® system is not recognized by the PC when
connected using a USB cable.
, Check that your PSP® system is set to USB mode. If it is not, select
(USB Connection) under (Settings).
, Check that your Memory Stick Duo™ media is inserted into your
PSP® system.
, Check that an operating system that supports USB mass storage
class is installed in the personal computer in use.
, When using a USB hub or other devices, depending on the
operating environment of the PC, the Memory Stick Duo™
inserted in the system may not be recognized by the PC. Try
connecting the system directly to the PC using a USB cable.
, If "USB Charge" under (System Settings) is set to "On", the
device may not be recognized.
Network
Other issues