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GUARANTEE
Troubleshooting
This Guarantee is given to you as first user by Sony Computer Entertainment Europe
Ltd of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom.
IMPORTANT
If this Product needs any repair which is not covered by this Guarantee, please call
your local Customer Service helpline for advice. If your home country is not one of
those listed, please contact your retailer.
1. If you need to claim under this Guarantee, please call your local Customer Service
helpline (listed in the PLAYSTATION
®3 software manuals) for return instructions.
2. This Guarantee is only valid:
i. in the United Kingdom, Eire, Australia and New Zealand; and
ii. when the original sales receipt or invoice or other proof of purchase (indicating the
date of purchase and retailer's name) is presented together with the defective
Product within the Guarantee period (and has not been altered or defaced since the
date of original purchase); and
iii.when the Guarantee seal and the serial number on the Product have not been
damaged, altered, defaced or removed.
3. SCEE may elect at its option to repair or replace the Product with a new or refurbished
component or unit.
4. Repair or replacement will involve installation of the latest software or firmware
updates for the Product.
5. When arranging for warranty service under this Guarantee, our Customer Service
helpline will discuss with you whether you should leave the hard disk drive ("HDD")
included in the PS3™ system on purchase inside the PS3™ system, or remove and
retain the HDD prior to the return of the system for warranty service.
6. If the PS3™ system is returned with the HDD for warranty service, repair or
replacement of the Product will involve reformatting of the HDD. This is the quickest
form of warranty service we can offer.
7. If the PS3™ system is returned without the HDD for warranty service, we will where
possible ensure the repaired or replaced unit has the same unique internal identification
as the returned PS3™ system. Please note this form of warranty service will take
longer than the service described in the previous paragraph. If for any reason we are
unable to rewrite the original system ID and you wish to receive warranty service, you
will need to reformat your HDD before you are able to use it with your repaired or
replaced PS3™ system.
8. You understand and agree that reformatting of the HDD will result in loss of your
stored data, files or software. To avoid loss or erasure of any software, data or files you
may have stored on the hard disk and which you consider private or confidential or
which you wish to retain, before submitting the Product for guarantee service you
should where possible back these up and remove them. Clearing your
PLAYSTATION
®Network password is helpful to protect your information.
9. You understand that this Guarantee does not cover stored data and you agree that
SCEE is not liable to you for any loss or corruption of your data, files or software
resulting from repair or replacement of the Product under this Guarantee.
10. You should back up your hard disk regularly to prevent loss or alteration of data,
although some content cannot be backed up and must be reinstalled by the user.
11. To avoid damage to or loss or erasure of removable external data storage media or
peripherals or non-PS3™ components, you must remove these before submitting the
Product for guarantee service.
12. You may not claim under this Guarantee when the Product is damaged as a result of:
i. commercial use, accident, fair wear and tear, negligence, abuse, or misuse
(including, without limitation, failure to use this Product for its normal purpose and/
or in accordance with instructions on proper use and maintenance, or installation or
use in a manner inconsistent with applicable local technical or safety standards);
ii. use in conjunction with any unauthorised peripheral (including, without limitation,
game enhancement devices, hard disk drives, adaptors and power supply devices);
iii.any adaptation or adjustment to, or alteration of, the Product carried out for any
reason, and whether properly carried out or not;
iv. maintenance or repair or attempted repair carried out other than by a SCEE
authorised service facility;
v. use in conjunction with unauthorised software, virus infection, or fire, flood or other
natural calamity; or
vi. operation or treatment of the Product inconsistent with normal personal or domestic
use or operation outside the Product specifications.
13. You may not claim under this Guarantee where you are in material breach of your
system software licence (see http//www.scei.co.jp/ps3-eula).
14. To the extent permitted by applicable law, this Guarantee will be your sole and
exclusive remedy in relation to defects in this Product and all other guarantees,
warranties, terms and conditions, express or implied by statue or otherwise, in respect
of this Product are excluded and neither SCEE nor any its affiliates or suppliers, will
be liable for any special, incidental, indirect or consequential loss or damage including
loss of data, howsoever arising.
15. SCEE does not warrant or guarantee any third party product or service which may be
offered in connection with the Product.