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Before requesting service
, If an audio device is connected, check the settings of the device. For details, refer
to the instructions supplied with the audio device.
, There may be a problem with the AV cable. Try using another cable that is
compatible with the PS3™ system.
, Some software do not support digital audio output.
, If the system's audio output settings do not match the cable or device in use, the
system may not produce sound. Check that the system's audio output settings are
correct.
, Some content that support Dolby Digital, DTS, and other formats may not
produce audio from all channels.
Music files do not play.
, Tracks with a time limit or a limited number of playing times cannot be played.
, Some copyright-protected music data cannot be played.
Even after selecting an item from the control panel, the desired
operation cannot be performed.
, Playback conditions may be set in advance by the software developer. In such
cases, certain options may not be available, even if you follow the instructions in
the product documentation.
A connection to the network cannot be established.
, Check that the Ethernet cable is securely connected.
, Check that the network settings are correct. Refer to the instructions supplied by
your Internet service provider or in the software manual to make the correct
network settings.
The Web page does not display properly.
, Some Web pages may not display properly due to the browser.
The system does not recognise the disc.
, Remove the disc and reinsert it.
, If the disc has a label, insert it with the label side up.
, Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft
cloth.
, See also the notices under "Playable discs" ( page 18).
The system does not recognise the media.
, Check that the media is inserted correctly.
, If the storage media is formatted (initialised) on a PC, the system may not
recognise it. After copying the required data to a PC, try reformatting the media
on the PS3™ system.
, Check whether the media slot is dirty. If dirty, wipe it with a cotton swab.
, There may be a problem with the media in use. Try using another media that is
compatible with the PS3™ system.
Storage media or a USB Mass Storage Class device is not recognised
by the system.
, In some cases, the system may not recognise storage media or a USB Mass
Storage Class device if more than the allotted number of media or devices are
connected. Try removing unused media or devices.
The disc cannot be removed.
, Touch the eject button on the system front for 10 seconds or longer to force the
disc to eject. After removing and before reinserting a disc into the system, turn
off the system, and then turn on the system again to resume use.
Video
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Storage media and disc media