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If network issues delay your call, one of the following
messages displays:
• ‘Sufficient bandwidth is not available. Please try the
call again later.’
• ‘Call delayed’
• ‘Call may take longer to connect.’
If you make an emergency call, the message ‘This is an
emergency call’ displays during the entire call.
Answering Calls
When you answer an incoming call, the call becomes
active. All incoming calls display on your phone’s screen.
The following figures show incoming calls on various
Polycom phones.
Figure 15: Answering Calls on SpectraLink 8400 Series
Figure 16: Answering Calls on VVX 500
• To answer an incoming call Lift the handset, press
the speakerphone button, or use your headset.
• To answer an incoming call while in an active call
When you receive another call while you are already in
an active call, you will hear a beeping tone, which
indicates that a call is waiting. An incoming call prompt
also displays, identifying the incoming caller and
enabling you to ignore, answer, or reject the call by
pressing the appropriate soft key.
If your system administrator has given you a private
number, you can give this number to others so they can
contact you directly. The following figure shows an
incoming call on a private line.
Figure 17: Answering Private Calls on VVX 500
Forwarding Calls
You can forward your phone’s incoming calls to another
Lync contact or to your voicemail.
If you select Forward to a Contact, enter the user name
or number of the Lync contact to whom you wish to
direct all incoming calls. A scrolling message displays on
your phone, reminding you that you have forwarded all
incoming calls to someone else.
The following figures show the Forwarding Type Select
screen on various Polycom phones, where you can select
and configure the automatic call forwarding feature.
Figure 18: Configuring Automatic Call Forwarding on
SpectraLink 8400 Series
Figure 19: Configuring Automatic Call Forwarding on
SoundPoint IP 335
Sending and Receiving Instant Messages
You can send and receive instant messages on only the
SpectraLink 8400 Series handsets. For complete
instructions, see the
SpectraLink 8400 Series Wireless
Handsets User Guide.