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Wii Remote stopped working, re-syncing does not fix
the problem, player LEDs flash and then go off.
• Try a fresh set of batteries.
• Try resetting the Wii Remote – remove the batteries, wait one minute, then replace
the batteries. Wait a few seconds and then try using the remote again.
• The Wii Remote sync information may need to be cleared and the remotes
re-synchronized:
1. Turn off the console, wait a moment, then turn the console on again.
2. When you see the Health and Safety screen, press and hold the SYNCHRO
Button on the console down for 15 seconds.
3. Sychronize your Wii remotes using the proceedure on page 20.
• Radio frequency interference may cause the Wii Remote to work erratically. Check for
and move or turn off wireless devices such as cordless phones, wireless computer
keyboards or mice or other similar devices.
System unable to read disc or
game disc will not
operate in console
NOTE: Game Discs will not start automatically. You must start disc games from the Disc
Channel on the Channel Menu screen.
• Make sure the disc is inserted correctly. The label side of the disc must face to the right
if the Wii console is set up vertically, or must face up if the Wii console is set up
horizontally.
• Check to be sure that the Game Disc is clean and in good condition. If dirty, wipe with
a soft cloth, from the center to the outside. Do not wipe with a circual motion.
• Eject the Game Disc, and turn the power OFF and then ON. Reinsert the disc and try
playing the game again.
• Check that the Game Disc will work on your version of the Wii. This system will only
work with Game Discs made for use in the USA, Canada, Mexico and Latin America.
Wii Remote or controller accessory buttons stick
Clean sticking buttons using the following procedure:
1. For the Wii Remote, remove batteries and disconnect any accessories before
cleaning.
2. Use an unused toothbrush and hot tap water. Do not use boiling water, soap
or detergent.
3. Dip the toothbrush in hot water and shake off excess amount. Lightly scrub
sticking buttons, working the bristles around sides of buttons and into cracks.
4. Dry controller with soft cloth or towel and let air dry for at least 2 hours.
5. Test buttons and repeat procedure if necessary. Do not submerge in, or pour
any type of liquid onto a controller or accessory.
Game Disc slot does not light blue or lights briefly.
This is the normal operation of the Game Disc slot. The slot only lights temporarily
when the system is turned on by a) inserting a Game Disc, b) using the Power
Button on the Wii Remote or c) using the Power Button on the Wii console.
The Game Disc slot will also light temporarily if you receive a message via
WiiConnect24 (this feature must be turned on to receive messages, see page 59 in
the Wii Operations Manual - Channels and Settings for more information).
Unable to proceed passed the Language Select screen
during initial setup.
• Make sure you have correctly installed the Sensor Bar. Review pages 13-16 for
installation proceedure.
Tr o u b l e s h o o t i n g
FCC Information
32 33
Troubleshooting
F C C I n f o r m a t i o n
Regulations for Equipment Use in U.S.A. and Canada
FCC and Industry Canada Information
In order to comply with FCC radio-frequency radiation exposure guidelines for an uncontrolled
exposure, this device and its antenna must not be co-located or operating in conjunction with any
other antenna or transmitter. This device complies with Part 15 of the FCC Rules and RSS-210 of
Industry Canada. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Changes or modifications not expressly
approved by the manufacturer could void the user's authority to operate this device.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician or call Nintendo
Consumer Service at 1-800-255-3700 for assistance.
The user may find the following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available
from the U.S. Government Printing Office, Washington, D.C., 20402, Stock No. 004-000-00345-4.
The term IC before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
If your Wii system still does not operate correctly after trying
the troubleshooting steps, DO NOT return the console to the
store. You will lose saved game data and all Wii Shop
Channel downloads and Wii Points.
Visit support.nintendo.com for assistance and additional
troubleshooting and repair options or call 1-800-255-3700.
Wii Operations Manual
148Hx210W