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Problem Cause Solution
No image on the TV TV or VCR/DVD is not set to
proper input
Press the channel down button on
the VCR/DVD or TV and check for
an INPUT channel below channel 2.
Use the menu system on your
TV or VCR/DVD to nd INPUT
or SOURCE. Change to INPUT
or SOURCE.
Refer to your TV's or VCR/DVD’s
instruction manual.
Batteries in the base are weak
or dead
Replace all batteries in the
base with four, new “AA” (LR6)
alkaline batteries.
Base battery compartment door
is loose
Fully tighten the screw in the
battery compartment door.
Plug-and-play cord is disconnected Make sure both ends of the plug-
and-play cords are fully connected to
the base and your TV or VCR/DVD.
No wireless connection (between
the base and the controller)
Controller power is not on. Slide
the power switch on the controller
ON
.
Base/controller have automatically
shut off. Slide the power switch on
the controller OFF and then back
ON
. Press the power switch
on the base to turn power OFF and
press again to turn power back ON.
Low battery symbol
appears on TV screen
Batteries in the base are weak Replace the batteries in the
base with four, new “AA” (LR6)
alkaline batteries.
Response on TV from controller
is intermittent
Interference from another infrared
device (ie.: remote control)
Do not use the controller in the
same room when using this toy.
Image is stretched or distorted
on a wide screen TV
Wide screen TV aspect ratio
set incorrectly
For best picture, do not use a 16:9
aspect ratio (stretched) wide screen
setting. This product is designed
for a regular screen TV with a 4:3
aspect ratio (display setting). When
viewed on a wide screen TV, you
will see black bars on the sides of
the image. For more information on
changing the aspect ratio, refer to
your TV owner’s manual.
15
Troubleshooting Guide