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15 Troubleshooting
If you encounter any problem when using your phone, try to rectify the
problem according to the following table. If the problem persists, contact
the service provider or the dealer.
Problem Ensure that…
The battery cannot be charged.
The charger is properly connected to
your phone and the power socket.
The phone cannot be powered
on.
The battery power is sufficient.
The battery is properly installed.
Press and hold .
You cannot make a call except
an emergency call.
The phone number is correct.
You are in the network service area.
You have not enabled the call
restriction function.
Bad call quality.
The signal strength is strong enough.
If you are staying indoors, move
close to a window.
During a call, the other side
cannot hear your voice.
The microphone is not covered.
The signal strength is not
strong enough or your phone is
often off line.
The antenna is in a good condition.
Move close to a place with strong
signal strength.