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Touchpanel with Dual Joysticks Crestron CPC-2000A
CPC-2000A Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Project can
not be
Touchpanel has
powered down.
Power panel with power pack when programming
and uploading project.
uploaded to
the
touchpanel.
NET ID on touchpanel
is improperly set.
Verify that NET ID match. Refer to "Interface
Menu" in this Operations Guide and NET ID
parameters assigned in the software program.
Communication error;
incorrect COM port
specified.
Verify upload preferences is set to the COM port
being used to communicate to the control
system.
Verify upload preferences specifies RACK (not
the PANEL) as target of the upload.
Panel type error; NET
ID for panel and VT
Pro-e project NET ID
do not match.
Verify that panel NET ID matches the NET ID set
in the VT Pro-e program. Refer to "Interface
Menu" in this Operations Guide.
Wrong
screens
appear on
touchpanel.
Screens were not
uploaded.
Upload screens as described in the help files
found in VT Pro-e.
CPC-2000A Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel
does not
No power to the
touchpanel.
Confirm that network power is supplied.
function. CPC-2000A is
incorrectly calibrated.
Select Perform Calibration button from
Calibration Menu to enter "calibration mode".
If the Perform Calibration button cannot be
reached, complete the following steps.
Remove network power.
Reapply power while holding finger to the
touchscreen for approximately 10 seconds.
During this short period, the words "SETUP
MODE" appear as does the Opening Screen.
Touch the Opening Screen and select the
Perform Calibration button from the Calibration
Menu to enter "calibration mode".
Touchpanel is not
communicating to the
control system.
Poll the network (F4 in either VT Pro-e or SIMPL
Windows) to verify communication.
Touchpanel
display is
dark.
Standby or power
down timeout has
elapsed.
Touch screen to reactivate.
Power is not applied
to the touchpanel.
Verify that power is properly applied and all
connections are made.
Touchpanel
display is
dark or too
light.
Screen brightness or
contrast is improperly
set.
Hold a finger to the touchscreen for more than 10
seconds as power is applied. The display sets
the brightness and contrast to a safe value.
Touchpanel
exhibits slow
operation.
Compressed graphics
take time to
decompress.
If there are no memory problems, decompressed
graphics decrease the drawing time of panel
pages.
12 • Touchpanel with Dual Joysticks: CPC-2000A Operations Guide - DOC. 5801A