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52 Troubleshooting
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If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.