Gray background
• For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
• For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features,
and then choose the setting needed from the Toner Darkness pop‑up menu.
• From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to
print.
Ghost images
These are possible solutions. Try one or more of the following:
THE PHOTOCONDUCTOR KIT IS DEFECTIVE
Replace the photoconductor kit.
CHECK THE PAPER TYPE SETTING
• For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
• For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
• From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
Troubleshooting
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