11 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
CD/DVD print troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on paper
•
Information on print cartridges
•
Clear paper jams
•
Troubleshoot print cartridges
Communication problems over a USB connection
NOTE: For information on communication problems involving a memory card, see
“
Memory card troubleshooting” on page 102.
If the HP Photosmart and computer are USB-connected and are not communicating with
each other, try the following:
• Look at the display on the HP Photosmart. If the display is blank and the On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly
connected to the HP Photosmart and plugged into a power outlet. Press the On button
to turn on the HP Photosmart.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP Photosmart to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP Photosmart. Make
Troubleshooting 69
Troubleshooting
