Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 69
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridge damaged or missing
•
Print cartridge is missing, incorrectly installed, or not intended for your device
•
Print cartridge is not compatible
•
Print cartridge is not intended for use in this device
•
Wrong pen in slot
Low on ink
Cause: At least one of the print cartridges is estimated to be low on ink and might
need to be replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For more information on print cartridges, see “
Troubleshoot print cartridges”
on page 74.
Chapter 11
124 Troubleshooting
Troubleshooting
