Control-panel message Status alert Description Recommended action
<Color> in wrong position A print cartridge is installed in the
incorrect slot.
Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Device error
Press [OK]
An internal error occurred. Press OK to resume the job.
Front Door open The product front door is open. Close the door.
Genuine HP supply installed A genuine HP supply was
installed. This message will
appear briefly after the supply is
installed and then be replaced by
the message Ready.
No action necessary.
Incorrect supplies More than one print cartridge is
installed in the incorrect slot.
Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Install <Color> cartridge The cartridge is either not
installed or not correctly installed
in the product.
Install the print cartridge. See
Replace print cartridges
on page 82.
Invalid driver
Press [OK]
You are using an incorrect printer
driver.
Select the correct printer driver.
Jam in <location> The product has detected a jam. Clear the jam from the location
indicated. The job should
continue to print. If it does not, try
reprinting the job.
If the message persists, contact
HP support.
Jam in tray <X>
Clear jam and then Press [OK]
The product has detected a jam. Clear the jam from the location
indicated, and then press OK.
If the message persists, contact
HP support.
Load paper All trays are empty. Load print media.
Load tray # <TYPE> <SIZE> A tray is configured for the media
type and size that the print job is
requesting, but that tray is empty.
Load the correct media into the
tray, or press OK to use media in
a different tray.
Load tray 1 plain <SIZE>
Cleaning mode [OK] to start
The product is ready to process
the cleaning operation.
Load tray 1 with plain paper in the
size indicated, and then press
OK.
Load tray 1 <TYPE> <SIZE> No trays are configured for the
media type and size that the print
job is requesting.
Load the correct media into
tray 1, or press OK to use media
in a different tray.
Manual duplex
Load tray # Press [OK]
The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.
Load the page in the indicated
tray with the side to be printed
face up, and the top of the page
98 Chapter 10 Solve problems ENWW
